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Frequently Asked Questions
How do you ensure the quality of your smart pet robots?
We maintain strict quality control through pre-production samples before mass production and a thorough final inspection before every shipment to ensure performance and safety.
Do you have experience with FBA shipping requirements?
Yes, we have extensive experience in meeting Amazon's quality standards, specific packaging requirements, and specialized transportation logistics for FBA.
What certifications do your products hold?
Our products are fully certified with CE, FCC, and RoHS standards. We also hold over 10 unique product and design patents for our robot technologies.
What are the supported delivery and shipping terms?
We provide flexible delivery terms including FOB, CFR, CIF, EXW, DDP, and Express Delivery to meet different regional needs.
Which payment methods and currencies do you accept?
We accept USD, EUR, and CNY. Payments can be made via Wire Transfer (T/T), MoneyGram, PayPal, and Western Union.
What languages can your service team communicate in?
Our professional team is fluent in both English and Chinese to ensure smooth and clear communication for international orders.
PawEase Feeder
