Frequently Asked Questions
Are you a manufacturer or a trading company?
We are a professional trading company with long-term partnerships with a curated network of certified manufacturers. This allows us to offer a wide range of high-quality products with consistent quality control.
What quality certifications do your products have?
Our partnered manufacturers hold international certifications such as ISO 9001. Many products are CE certified or comply with specific regional standards. Specific details can be provided upon request.
How many meals can the feeder dispense per day?
The smart feeder allows you to program up to 8 meals per day, with each meal offering between 1 to 15 portions (approximately 10g per portion).
Does the feeder work if the power goes out?
Yes, the device features a dual power supply system. It primarily uses a DC adapter but includes a backup battery slot to ensure scheduled feedings are not interrupted during power outages.
Can I interact with my pet while I am away?
Absolutely. The built-in 720p HD camera and two-way audio system allow you to see, hear, and speak to your pet in real-time through the mobile app.
What is the capacity of the food hopper?
The feeder has a 4L capacity, which is ideal for small to medium-sized pets, ensuring they have enough food for several days.