Frequently Asked Questions
When can I get the quotation?
We usually provide a quotation within 4 hours after receiving your inquiry. If you need the price urgently, please mention it in your message so we can prioritize your request.
Can the products be customized? What is the production cycle?
Yes, we provide full OEM and ODM customization services, using advanced smart manufacturing technology. Customization includes product design, logo, packaging, and app connection features. The production cycle normally takes 15–25 working days after order confirmation.
What are your delivery terms?
We accept various Incoterms, including EXW, FOB, CFR, and CIF. Customers can choose the most convenient and cost-effective shipping method according to their logistics needs.
What certifications can you provide?
We can provide CE, FCC, RoHS, and ISO 9001 certifications, as well as factory inspection reports and third-party test results upon request.
What are your payment terms?
For orders under USD 2,000, we require 100% prepayment. For larger orders, we ask for a 30% deposit before production and the 70% balance before shipment. We accept T/T (bank transfer), Western Union, and PayPal.
Do you support small businesses or new brands?
Yes. We believe in growing together. We support entrepreneurs and small importers by offering flexible MOQ and OEM assistance, helping them successfully enter the pet-tech market.