Q
What is the Minimum Order Quantity (MOQ)?
For standard bulk wholesale, small orders even down to one carton are acceptable. For customized OEM orders, the MOQ is 500 pcs, depending on your required model and packaging specifications.
Q
Can we request a sample for testing?
Yes, we can provide one or two samples for clients to test. The sample fee is charged initially but will be fully refunded once a formal bulk order is placed.
Q
What is the warranty term for the product?
We offer a 12-month warranty for the battery and an 18-month warranty for the core motor. For any other issues, we provide free spare parts support.
Q
What is the estimated delivery time?
For stock items, we can ship within one week. For OEM orders, the standard lead time is usually 45 days. Confirming packaging designs faster can help shorten the delivery time.
Q
What type and size of food can be used with this feeder?
This feeder is designed for dry food only. It is compatible with kibble sizes ranging from 5mm to 15mm in diameter to ensure smooth dispensing without clogging.
Q
How does the dual power supply system work?
The feeder is primarily powered via a Type-C charging cable. However, you can install three D-size backup batteries (not included) to ensure the device continues its scheduled feeding plan during power outages.
PawEase Feeder
