❓ Frequently Asked Questions
What is your minimum order quantity?
The minimum order quantity for our products is 50 pieces per model per size.
Do you provide free samples?
Samples are available; however, the sample fee and freight must be paid. The sample fee will be returned to you when you place a bulk order.
Can I do OEM and ODM?
Yes, we support both OEM and ODM. We have a factory and professional designers to produce according to your specific requirements.
What is the typical delivery cycle?
Samples are ready within 2-3 working days after payment. Bulk orders typically take 5-7 working days after payment confirmation.
Do you provide other supporting pet products?
Yes, we can provide a variety of supporting pet products including cat litter, urine pads, and pet water fountains.
What power sources does the feeder support?
The feeder uses a 5V 2A power supply and supports 3× AA Alkaline Batteries as a reliable backup power source.