When can I get the quotation?
We usually provide a quotation within 4 hours after receiving your inquiry. If your request is urgent, please mention it for top priority.
Can the products be customized?
Yes, we provide full OEM and ODM customization services, including product design, logo, packaging, and app features. The production cycle is normally 15–25 working days.
What are your delivery terms?
We accept various Incoterms, including EXW, FOB, CFR, and CIF, allowing customers to choose the most cost-effective shipping method.
What certifications can you provide?
We can provide CE, FCC, RoHS, and ISO 9001 certifications, as well as factory inspection reports and third-party test results.
What are your payment terms?
For orders under USD 2,000, 100% prepayment is required. For larger orders, we require a 30% deposit before production and the 70% balance before shipment.
Do you support small businesses or new brands?
Yes. We support entrepreneurs and small importers by offering flexible MOQ and OEM assistance to help them enter the pet-tech market.