1. How quickly can I receive a quotation?
We usually provide a professional quotation within 4 hours after receiving your inquiry. For urgent requests, please highlight it in your message for top priority.
2. Are products customizable for my brand?
Yes, we provide full OEM and ODM services. This includes customization of product design, logos, packaging, and app connection features using advanced manufacturing technology.
3. What are the typical production lead times?
The production cycle depends on order volume. Generally, orders are completed within 15–25 working days after the final confirmation.
4. What quality certifications do you provide?
We provide comprehensive certifications including CE, FCC, RoHS, and ISO 9001. Factory inspection reports and third-party test results are also available upon request.
5. Do you offer international technical support?
Yes, our technical team is available 24/7. We provide remote assistance, real-time online diagnostics, and after-sales service to ensure quick problem resolution.
6. What are your standard payment terms?
For orders under USD 2,000, 100% prepayment is required. For larger orders, we require a 30% deposit before production and the 70% balance before shipment via T/T, Western Union, or PayPal.