A1: Yes, we are a professional manufacturer specializing in the R&D and production of intelligent pet products. Our facility covers an area of 30,000 square meters with robust production capabilities and strict quality control systems.

A2: Yes, we have extensive experience in providing OEM and ODM services, including custom designs tailored to your specifications.

A3: For standard online orders, the MOQ is 1 piece. For custom OEM/ODM orders, our standard MOQ is 500 pieces per model, though we accept smaller quantities for trial orders.

A4: Sample orders are typically processed within 3-7 working days, while bulk orders take approximately 15-20 working days.

A5: We offer express shipping (UPS, FedEx, DHL, etc.) as well as sea, railway, and air freight. We work with reliable logistics partners to provide competitive shipping quotes, or you can use your own forwarder.

A6: Our standard payment terms are T/T (30% deposit, with the remaining balance cleared upon order completion). We can also discuss alternative payment options based on your requirements.