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Frequently Asked Questions
Are you a factory or trading company?
We are a leading specialized provider of pet supplies with our own production facilities. ODM/OEM customization is fully supported to meet specific market needs.
Can I get some samples before bulk orders?
Yes, sample orders are available and typically delivered within 10 days. The sample costs are refundable upon placing a formal bulk order.
How are the shipping costs calculated?
For smaller orders, we utilize express services like FedEx or DHL at competitive rates. Larger shipments are arranged via sea freight. We can provide a detailed quote based on your quantity.
How can I customize my own product or logo?
We offer comprehensive OEM/ODM services. Please provide your design ideas or logo files in PDF, AI, or PNG format. We will create a mockup for your approval.
Can I visit your facility and showroom?
You are warmly welcome to visit us. We maintain extensive showrooms and professional office spaces located conveniently near major transport hubs.
What is the standard production lead time?
Lead times depend on the order volume and customization requirements. Generally, standard production is completed within 20-30 days after order confirmation.