Are you a factory?
Yes, we are a factory specializing in R&D and production of intelligent pet products. Our facility covers 30,000 square meters with strong production capacity and quality control.
Do you offer OEM/ODM service?
Yes, we have rich experience in offering OEM/ODM services, including design services.
What is your Minimum Order Quantity (MOQ)?
For online orders, the MOQ is 1 piece per model. For OEM/ODM orders, the minimum order quantity is 500 pieces per model, though we accept smaller quantities as trial orders.
What is your delivery time?
Within 3-7 working days for sample orders and 15-20 working days for bulk orders.
How do you handle shipping?
We usually use express services (UPS, FedEx, DHL, etc.) as well as sea and air transportation. We work with stable logistics partners but you can also choose your own forwarder.
What is your payment term?
Normally we use T/T, or a 30% deposit with the balance cleared after the order is finished. We can adjust payment methods based on your needs.