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Frequently Asked Questions
1. Are you a factory or trading company?
We are a trading company and we also have our own factory for producing PET SUPPLIES. ODM/OEM customization is available.
2. Can I get some samples?
Yes, sample orders are available and will be delivered within 10 days. The cost of the samples will be refunded when placing a bulk order.
3. How about the shipping cost?
For small goods, we can send via express delivery (like FedEx or DHL) at competitive rates. For large orders, we arrange shipping by sea. Please provide the quantity for a detailed quote.
4. How do I customize my own product?
We provide OEM/ODM services. Please contact us with your ideas. For logos, prepare files in PDF, AI, or PNG format for a preview on the product.
5. Can I visit your company and do you have a showroom?
Yes, you are warmly welcomed to visit us at any time. We have spacious showrooms available for viewing our product range.
6. What materials are used in the pet feeder?
The product is constructed using high-quality Stainless Steel and ABS materials, ensuring durability and safety for pets.